Terms and Conditions
By using the Website, the User is accepting these Terms and Conditions in full, being legally bound by them, so he must read them carefully. Access to and use of the MAQUICAMPOS Website depends exclusively on the express acceptance of these Terms and Conditions, as well as the Privacy Policy.
A. WHICH IS?
The MAQUICAMPOS Website allows the User to learn about the mission, values, history, team, MAQUICAMPOS social and environmental responsibility policy. In addition, it allows the User to make purchases, request our repair services, find out the location of MAQUICAMPOS, ask questions and make complaints, among others.
B. WHO IS IT FOR?
The Website is intended for all MAQUICAMPOS Clients (even potential ones).
C. HOW DOES THE "SHOPPING CART" FUNCTIONALITY WORK?
I – Online Order
The "Shopping Cart" functionality allows you to place orders for goods sold by us. Upon receipt of your order request, you will receive an email informing you that your order has been received. Any online order is subject to the availability and quality of the items or services. In the event of unavailability, out of stock or unforeseen supply, MAQUICAMPOS reserves the right to inform the user about the existence of alternative products or services, of equal or greater quality and value, with the due adjustment being subsequently made to the final value. of the order in case of change. At the User's request, the order may also be canceled in whole or in part, with the right to a refund if the Customer has made any payment. Confirming the existence of stock, you will receive an email confirming the order, accompanied by the order details, and the respective payment details. Failure to pay the order within the maximum period stipulated in this email implies its automatic cancellation. After validating the payment, MAQUICAMPOS will start preparing and delivering the goods. If the order is not paid within the stipulated maximum period, MAQUICAMPOS does not guarantee the availability of stock or the delivery date chosen by the user, subject to change. The final delivery date will be communicated to the user via email and/or SMS.
II - Order Refusal
MAQUICAMPOS will not be liable to the user or third parties for withdrawing any product or service published on the Website or for changing or deleting any information about them. There may be exceptional circumstances that imply the refusal to process an online order, even after sending the order confirmation.
MAQUICAMPOS reserves the right to refuse an order for various reasons, including:
- When the product or service is no longer available;
- In case of incorrect price of an article or service;
- When delivery or billing details are incomplete or incorrect;
- In case of impossibility of delivery to the address provided;
- In case of suspected false or fraudulent order;
- When the order has not been paid within a maximum period of 2 days after its creation;
- In case of suspicion that the user does not comply with the site's conduct policy.
MAQUICAMPOS reserves the right to inform the user about the refusal of the order in question and propose or request alternative resolution solutions. In the impossibility of a consensual solution or contact with the user, the order will be canceled by MAQUICAMPOS, with a full refund of the amount paid by the user, to be returned by the same payment method, if there has been any payment.
III - Order Delivery
Deliveries of online orders can be made in two ways: pick up at the store and delivery at the address indicated by the customer.
a) Store Delivery:
When placing an order online, the user may request the collection of the products ordered at MAQUICAMPOS facilities free of charge, subject to stock availability. The user must also select a date and time period in which he intends to collect the products, according to the options presented on the website. If you need to change the selected date, you can later select a new date by accessing the order details in your personal area or by contacting Customer Service.
When the item(s) ordered by the user is available for delivery, MAQUICAMPOS will send an email and/or SMS to the user, notifying him that the order can be picked up at the selected store and date.
If, after repeated attempts, it proves impossible to contact the user to collect the order, MAQUICAMPOS will send a registered letter with acknowledgment of receipt to the address provided by the user when placing the order, granting the user a period of 15 (fifteen) days to proceed with the withdrawal, under penalty of loss of the down payment provided and of any right over the ordered item(s).
Having been regularly notified, and after the period referred to in the preceding condition has elapsed without the user proceeding to pick up the order, MAQUICAMPOS has the right to claim the amount paid by the user and to proceed with the sale of the ordered item(s) (s) and not collected by the user, and the user cannot subsequently claim from MAQUICAMPOS the payment of any amount, compensation or indemnity, for whatever reason.
For the purpose of picking up the order, the user must have in his possession a personal identification document and the purchase confirmation email (or a copy of it). The order must be picked up at the location defined for this purpose in each store, indicated in the order confirmation email.
In the event that MAQUICAMPOS does not make the item(s) purchased by the user available to the user within a period of 30 days, counting from the validation of the purchase, the user may withdraw from the same, granting him/her the right to a refund of the amount paid and nothing else may be demanded from MAQUICAMPOS, for whatever reason.
b) Delivery to the customer's address:
MAQUICAMPOS provides for the delivery of products ordered online, duly packaged, to the address and date indicated by the user for this purpose. The indicated date may change, in particular due to unavailability of stock or unforeseen events on the part of the carrier.
The date selected by the user is only valid upon payment when placing the online order. Any delay in payment may imply changes to its processing.
Regarding the delivery of orders on the Islands, the user has two options to choose from:
- Indicate the address of a freight forwarder selected by you, located in mainland Portugal, and the cost of delivering the order to the freight forwarder will correspond to that of sending it to an address in mainland Portugal (the user is entirely responsible for the costs inherent in the service of the freight forwarder), or
- Indicate the final address in the Azores or Madeira Archipelago, and the cost of delivering the order corresponds to the transport of the carrier from MAQUICAMPOS to the indicated address (delivery at the customer's address).
MAQUICAMPOS informs that the average delivery times are as follows (subject to stock availability):
- Mainland Portugal: between 1 and 3 business days for the express transport service throughout the country, except for conditions external to MAQUICAMPOS or carriers, such as weather conditions, strikes, etc.;
- Islands: up to 15 working days for the transport service by sea (maximum 30kg) or up to 6 working days for the transport service by air (maximum 5kg), with a maximum period of 30 working days for delivery, except conditions external to MAQUICAMPOS or carriers, such as weather conditions, strikes, etc.
Depending on the delivery service, the user may be notified by email and/or SMS by the transport company the day before the delivery date or on the same day, being able to reschedule a new delivery if necessary. MAQUICAMPOS does not deliver on weekends and holidays.
If MAQUICAMPOS is unable to deliver for reasons attributable to the user, namely due to the absence of the user in the case of home delivery, or because the user cannot be contacted to receive the order, the respective cost will be charged for the repeat delivery, in case of rescheduling. at the user's request.
Regarding delivery costs, they are variable, calculated according to the type of products ordered and the distance between the destination address and the nearest MAQUICAMPOS store. The assembly of the items is not included in the respective delivery cost, except when the chosen service expressly indicates this (only available for some items).
IV - Third Party Order Pickup
The user can request that his order be picked up by a third party.
If the order is picked up by a third party, other than the recipient of the delivery, the latter must present, in addition to the order confirmation email, or the SMS / code for collection, depending on whether, respectively, it is an order with delivery at the address of the customer, or order with collection at our facilities, the purchaser's identification document, as well as a statement issued by the latter, expressly authorizing the collection of the order by a third party.
V - Cancellation or return of online orders
As this is the exclusive sale of products to professionals, the rules relating to private consumers do not apply.
However, MAQUICAMPOS will always try to find the best solution for its Customers who are not satisfied, for whatever reason.
Therefore, after receiving the order, the user may, in certain cases, cancel or return his purchase, without having to invoke any reason.
The User is not entitled to free termination of the contract in the following cases:
- Supply of goods or provision of services whose price depends on fluctuations in financial market rates that the supplier of goods or service provider cannot control and that may occur during the free resolution period;
- Supply of goods made according to the consumer's specifications or clearly personalized;
- Supply of goods that, by nature, cannot be sent back or are likely to deteriorate or quickly expire;
- Supply of sealed goods that cannot be returned, for reasons of health protection or hygiene when opened after delivery;
- Supply of goods which, after delivery and by nature, are inseparably mixed with other articles;
- Supply of sealed goods, from which the consumer has removed the inviolability guarantee seal after delivery;
- Supply of consumables, such as: needles, presser feet, devices, shuttles, crochet hooks, sprays, markers, pens, scissors, etc.;
- Provision of repair or maintenance services to be carried out at the consumer's home, at the consumer's request.
The communication of the free termination of the contract must be made by the user to MAQUICAMPOS through the contact form, or in any other unequivocal way.
Within the scope of the MAQUICAMPOS customer satisfaction policy, the exercise of the right of free termination must occur within the following deadlines:
The user has 14 days from the date of purchase or, if the purchase concerns several items, from the day on which the user, or a third party indicated by him (except the carrier), acquires physical possession of the last good;
Within the indicated period, the user will also be able to exercise the right of free withdrawal directly at our facilities, simply for the purpose that he clearly and unequivocally expresses his intention and that he proceeds to return the purchased items.
Upon receipt of the Good, and verification that it meets all the requirements explained above, MAQUICAMPOS will reimburse the user for all payments received. The refund of amounts paid by the user will occur within 14 days after the day in which MAQUICAMPOS has received the good and will be made through the same means of payment used in the initial transaction. As long as the goods are not received, MAQUICAMPOS may withhold reimbursement of the sums spent by the user.
The costs inherent to the return of goods, whose purchase and sale contract the user has resolved by exercising the right of free termination, are borne by the User. At no time will MAQUICAMPOS be responsible for returning transport and delivery costs, as such services are performed by a third party.
The user must conserve the goods in order to be able to return them to MAQUICAMPOS in the proper conditions of use, with all their components, accessories and original packaging, being able, however, and with due care, to inspect and manipulate the good, provided that meet the requirements explained above. MAQUICAMPOS reserves the right not to accept the return of items that show signs of misuse or that have been tampered with from their original state, or that do not meet the above requirements.
VI - Guarantees
MAQUICAMPOS only sells its products for professional/companies use. Under the terms of current legislation, all goods purchased on the Website enjoy a legal guarantee of 6 months, which may be longer when the producer or distributor of the article guarantees it.
In the event that, during the warranty period, the purchased item does not conform or is defective, the user must contact us so that we can inform you of the procedure. The customer will bear the costs inherent to the return or collection of the non-conforming or damaged item(s), within the period of the respective legal guarantee. If, during the technical verification by MAQUICAMPOS, it is detected that the reported non-compliance or failure is due to improper use by the user, the user will be contacted to estimate the repair in question.
With regard to the good(s) that are outside the legal guarantee period, the user can deliver them to our facilities, accompanied by the respective purchase invoice, so that the after-sales service can can assess, issue a technical opinion and repair quote. After approval by the user, the item will be repaired. If the User does not want to proceed with the repair, a minimum administrative fee of € 25.00 will be charged by the Budgeting.
For information on how we handle your data, read our Privacy Policy.
D. PRICES SHOWN
By default, all prices shown on the Website include VAT. However, as the Website is dedicated to the exclusive sale of products to professionals, the User may choose to view the products, excluding VAT, by simply choosing this option in the upper right corner of the Website.
E. DUTIES OF USERS
- The User agrees not to use the Website for purposes other than those intended, namely illegal purposes.
- The User undertakes not to create, copy, reproduce, modify or use any content on the Website in any way.
- The User also undertakes not to send to third parties or otherwise disclose, distribute or publicly display any content on the Website, without the prior and express authorization of MAQUICAMPOS.
- The User undertakes not to: a) Restrict or prevent any other user from using the Website; b) Impersonate yourself as someone else; c) Disrupt or interfere with the Website and any content on it or with its operation and availability (for example, by posting or transmitting any information or software that contains viruses, trojans, worms, adware, malware, pop-up windows, spiders , bots or any other disabling device or harmful component, as well as participating in a denial of service attack); d) Post or transmit any unlawful, fraudulent, libelous, defamatory, obscene, pornographic, sexually explicit, profane, threatening, insulting, violent, discriminatory, hateful, offensive, harassing, or otherwise objectionable content, including but not limited to any transmissions that constitute or encourage conduct that could amount to a criminal offense, give rise to civil liability or violate any relevant law; e) Post or transmit any information, including images, that is invasive of privacy or that violates or infringes the rights of others (including intellectual property rights such as copyright); f) Publish or transmit any information that MAQUICAMPOS considers to be sensitive, including (among others) any information about the user or another person regarding medical or health conditions, financial information (including bank account or credit card numbers), guidance sexual, political opinions, religious beliefs or any other sensitive matters; g) Publish or transmit any advertisements, commercial solicitations, chain communications, pyramid schemes, investment opportunities or schemes, as well as other unsolicited commercial communications (including participation in spam or flooding operations); h) Publish or transmit any data or software that cannot be exported without proper prior written authorization, including but not limited to software that has encryption capability.
- The User guarantees the veracity, completeness and timeliness of the information submitted. If the information submitted proves to be false, incomplete or out of date, MAQUICAMPOS may make it impossible for the User to access the Website and/or the specific functionalities of the website. MAQUICAMPOS also reserves the right, at any time, to require Users to prove the personal data provided by Users.
- The User is responsible for obtaining the necessary access to the data network in order to use the Website. It is possible that tariffs and fees for the data and messaging network of the User's mobile equipment may apply, if accessing or using the MAQUICAMPOS Website from a wireless device, and the User is responsible for paying such fees and fees. The User is responsible for acquiring and updating the equipment or devices necessary to access and use the Website and any updates thereto. The services may be subject to failures and delays inherent to the use of the internet and electronic communications. MAQUICAMPOS does not guarantee the functioning of the Website.
- The User is also solely responsible for all operations carried out by him within the scope of the Website.
- The User declares that he will immediately notify MAQUICAMPOS if he becomes aware of any unauthorized use or any breach of security within the scope of the Website.
F. LIABILITY AND LIMITATION OF LIABILITY OF MAQUICAMPOS
- MAQUICAMPOS guarantees that it is in a legitimate and legal position to provide the Website.
- There is no relationship between MAQUICAMPOS and the User other than the provision of the Website, as provided for in these Terms and Conditions.
- MAQUICAMPOS is not responsible, in any way, namely, but without limitation, for (i) any failures or interruptions in the functioning of the Website and the inability to access it; (ii) for any damage that may arise from the incorrect functioning of the Website and the inability to access it; (iii) any damage that may arise from an incorrect functioning of the Website, whether due to computer failure, viruses, trojan horses, worms, logic bombs or anything that causes interference in the system.
- MAQUICAMPOS is not responsible for any failures, defects or delays verified in the sending of the Website arising from any of the following situations: a) The User's equipment is turned off, without a network or, for any other reason, is not available ; b) The User's internet connection does not have sufficient and adequate speed for the correct visualization of the contents; c) Any other reason beyond the control of MAQUICAMPOS.
- The Website allows access to third-party services and content outside the control of MAQUICAMPOS, namely Google Maps. The User acknowledges that the use of third-party services and content may be subject to their terms of use and privacy policies. MAQUICAMPOS does not offer any guarantee and is not responsible for such services and contents of third parties. Access to the services, by the User, is subject to the conditions stipulated in the terms and conditions applicable to third-party services and content.
- MAQUICAMPOS and its managers cannot be held responsible, under any circumstances, for any act, vicissitude or damage related to the Website.
G. THIRD PARTY PAGES
Through the Website, MAQUICAMPOS provides links to third party websites, namely Google Maps, among others, which are subject to independent Terms and Conditions. The User must bear in mind that the Terms and Conditions of the MAQUICAMPOS Website do not apply to such websites.
H. OTHERS WEBSITES
Whenever the MAQUICAMPOS Website provides links to other websites, they are subject to independent Terms and Conditions. The User must bear in mind that the Terms and Conditions of the MAQUICAMPOS Website do not apply to such websites.
I. INFORMATION REQUESTS AND COMPLAINTS
Any request for information or complaint regarding the Website should be sent to geral@maquicampos.pt or to the head office of MAQUICAMPOS.
J. ALTERATION, SUSPENSION OF THE WEBSITE
If any illegal or fraudulent activity occurs, or any external factor, beyond the control of MAQUICAMPOS, which affects the proper functioning of the Website, MAQUICAMPOS reserves the right to change, shorten, suspend or cancel the Website. In these circumstances, Users will not be entitled to any kind of compensation or explanation.
K. RIGHTS AND LICENSE TO USE
- Subject to acceptance by the User of these Terms and Conditions, MAQUICAMPOS offers the User a limited, non-exclusive, non-sublicensable, revocable and non-transferable license for: (i) personal and non-commercial use; and (ii) access and use the Website on your personal equipment, solely for the purposes described in these Terms and Conditions. Any rights not expressly guaranteed in these Terms and Conditions are reserved to MAQUICAMPOS.
- All rights on the Website are and remain the property of MAQUICAMPOS or its licensors. Neither these Terms and Conditions nor the User's use of the Website confer any rights: (i) on or in connection with the Website, with the exception of the limited license granted above; or (ii) to use or, in any way make reference to, the corporate names of MAQUICAMPOS, the entities belonging to the MAQUICAMPOS Group or, when applicable, its licensors, their logos, products and service designations, brands or other elements badges owned by MAQUICAMPOS.
- You are not authorized to: (i) remove any copyright, trademark or other proprietary notices; (ii) reproduce, modify, perform derivative works, destroy, license, rent, sell, resell, transfer, publicly display or present, transmit, reproduce, broadcast, or otherwise exploit the Website, except to the extent expressly permitted by MAQUICAMPOS ; (iii) decompile, use, reverse engineer or disassemble the Website, except to the extent permitted by applicable law; (iv) link to or frame any part of the Website; (v) create or launch any programs or scripts to capture, index, collect or otherwise extract data from any part of the Website, or unduly overload or disable the operation and/or functionality of the Website; or (vi) attempt to gain unauthorized access to or disrupt any aspect of the Website or its respective systems or networks.
L. PERSONAL DATA
We collect and use certain personal information and data in accordance with our Privacy Policy. If the User does not agree with the way in which MAQUICAMPOS collects and uses the User's data, please do not use our website and/or its functionalities.
M. FINAL DISPOSITIONS
- The User may not assign or transfer these Terms and Conditions, in whole or in part, without the prior written consent of MAQUICAMPOS.
- The User authorizes MAQUICAMPOS to assign or transfer these Terms and Conditions, in whole or in part, to: (i) a subsidiary or affiliate; (ii) an acquirer of the capital, company or assets of MAQUICAMPOS; or (iii) any successor.
- If any clause of these Terms and Conditions is considered illegal, invalid or unenforceable, in whole or in part, under any law, that clause or part thereof will, to that extent, be understood as not forming part of these Terms and Conditions , and the legality, validity and applicability of the remaining clauses will not be affected. In such case, the parties shall replace the illegal, invalid or unenforceable part of the provision with a (part of a) provision that is legal, valid and enforceable and that has, to the greatest extent possible, a similar effect to the provision or its unlawful part. , invalid, or unenforceable, taking into account the content and purpose of these Terms and Conditions.
- These Terms and Conditions contain the entire agreement between MAQUICAMPOS and the User.
N. DISPUTES
- Portuguese law applies to these Terms and Conditions, as well as to any dispute inherent to MAQUICAMPOS.
- In case of dispute, you can submit the resolution of the dispute to the competent Court, which is the location of our facilities, in Póvoa do Varzim, in Portugal.
O. CHANGES
MAQUICAMPOS also reserves the right, at any time, to change these Terms and Conditions in any way. Whenever changes are introduced to the applicable Terms and Conditions, the User will be presented with a notice informing of this fact and a request to accept the new Terms and Conditions when accessing the MAQUICAMPOS Website. Without this acceptance, the User will not be able to continue to access and use the MAQUICAMPOS Website. Changes introduced to the Terms and Conditions will not apply retroactively and will come into force on the day of their publication.
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TRANSLATION OF THE ORIGINAL TERMS AND CONDITIONS IN PORTUGUESE